Last updated: October 25, 2026
Natal Atelier ("we", "us") is a brand of Lexoford Pod FZC, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. This policy explains what personal information we collect when you visit natalatelier.com or place an order, how we use it, and the choices you have.
Birth details — what makes us different
To create your poster we ask for a name to print, a birth date, a birth time (optional) and a birthplace. We convert the birthplace into map coordinates and a time zone. We use these details only to:
- show you a live preview of your poster on the product page;
- calculate your chart and produce your print file and your one-page reading;
- handle reprints or questions about your order.
We do not use birth details for advertising, profiling or any purpose other than your order, and we never sell them. Live previews are generated on the fly and are not stored. After you order, your birth details are saved with your order in Shopify, and your print file and reading are kept for up to 12 months so we can handle reprints, after which the files are deleted. You can ask us to delete them sooner (see "Your rights").
Other information we collect
- Order and contact details: name, email, shipping and billing address, phone number, items purchased.
- Payment information: processed securely by Shopify and its payment partners; we never see or store your full card number.
- Device and usage information: IP address, browser and pages visited, collected through cookies and similar technologies on our Shopify store.
- Messages you send us.
Who we share it with
Only with service providers that help us run the shop and fulfil your order:
- Shopify — our store and checkout platform;
- Gelato — our print and shipping partner, which receives your print file and shipping address;
- Cloudflare — hosting of our order system and secure, private storage of print files;
- Resend — delivery of order emails such as your chart reading;
- delivery carriers chosen by Gelato.
We may also disclose information where required by law. Some of these providers process data outside your country; they are bound to protect it.
Marketing
We only send marketing emails if you sign up for them, and every email includes an unsubscribe link. Depending on where you live, you can opt out of the sharing of your information for targeted advertising on our Your Privacy Choices page. We honour the Global Privacy Control signal.
Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict certain processing. To make a request, email hello@natalatelier.com. We may need to verify your identity and will reply within the time required by applicable law. We won't treat you differently for exercising your rights.
Security and retention
We use encrypted connections and private storage, but no system is perfectly secure. We keep order records for as long as needed to provide our services and to meet legal, tax and accounting obligations.
Children
Our shop is not directed at children and we don't knowingly collect personal information from children. Many customers order posters for a child as a gift; in that case the birth details are provided by the adult placing the order and are used only to make the poster.
Changes and contact
We may update this policy and will change the date above when we do. Questions or complaints: hello@natalatelier.com. You may also have the right to complain to your local data protection authority.